Frequently Asked Questions

Create a free account, enter your event date, and start adding linens to your cart. The catalog shows real-time availability for the date you select. When you are ready, submit your order online. We confirm within 24 hours and begin preparing your linens. No phone calls or email chains required unless you want to talk to us, in which case we are always happy to help.

Yes. When you enter your event date in the catalog, every item updates to show exactly how many units are available for that date. If an item is fully booked, it shows as unavailable. No guessing, no waiting for a rep to check -- you see the real numbers in real time.

We recommend 3 to 6 weeks for the best selection, especially during peak season (March through June and September through November). That said, we can accommodate orders with as little as one week of lead time depending on what is available. The catalog always reflects current inventory so you will know immediately if what you want is open for your date.

No minimums for linen rentals. You can order a single tablecloth or outfit a 500-person gala. Napkins are rented in sets of 10 since they are laundered and packaged that way, but everything else is available individually.

Yes. This is built specifically for event planners and coordinators who manage many events at once. Each event in your dashboard is its own separate order with its own date, venue, guest count, and linen selections. You can add items to any event from the catalog, switch between events, and track the status of each one independently. No limit on how many events you can have active at a time.

Our collection includes printed and patterned linens (florals, toile, geometric, stripe, check, novelty) as well as premium solid-color fabrics including velvet, shantung, crinkle taffeta, satin, linen blends, jacquard, and polished cotton. We carry tablecloths, napkins, runners, and overlays. The full collection is browsable online with fabric details, color swatches, and photos for every item.

Tablecloths are available in 90-inch round, 108-inch round, 120-inch round, 132-inch round, and rectangular sizes (60x102, 60x120, 90x132, 90x156). Napkins are standard 20x20 inches. Runners are typically 12 to 14 inches wide in various lengths. If you need help figuring out what size works for your tables, reach out and we will help you calculate the right drop length.

Yes. We offer a swatch program for planners and clients who want to see and feel fabrics before committing. Contact us with the specific fabrics you are interested in and we will mail swatches to you. For local clients, you are welcome to visit our facility by appointment to see the full collection in person.

Yes. We ship linens anywhere in the continental United States via UPS or FedEx ground. Linens ship approximately 5 business days before your event date. Every shipment includes a prepaid return shipping label so returning is just as easy as receiving.

We deliver within approximately 100 miles of Austin, Texas. This covers the entire Central Texas corridor including San Antonio, Waco, Temple, and the Hill Country. Our team delivers your linens directly to the venue or address you specify. Delivery fees are zone-based and shown at checkout. Orders over $500 within 25 miles of our facility include free delivery.

For local delivery, we coordinate a delivery window 1 to 2 days before your event. For shipped orders, linens leave our facility approximately 5 business days before the event to account for ground transit time. You will receive tracking information as soon as the shipment goes out. If you need linens earlier for a rehearsal or setup day, just let us know when you place the order.

For local orders, we pick up from the venue or address at a scheduled time after your event. Pickup is included with local delivery. For shipped orders, pack the used linens back into the same box they came in (they do not need to be clean or folded), slap on the prepaid return label, and drop the box at any UPS or FedEx location. Returns are due within 3 business days after your event date.

No. Send them back dirty. Seriously. Cleaning and pressing is our job and it is included in the rental price. Just gather them up, put them in the box or bag, and send them back. We handle everything from there.

Every linen goes through our full commercial laundry process: pre-inspection for stains and damage, targeted spot treatment, commercial wash with professional-grade detergents at fabric-appropriate temperatures, tumble dry or air dry depending on the fabric, then pressing on our gas flatwork ironer. After pressing, each piece is inspected again before packaging. Linens that do not meet our standard get re-cleaned or retired from the collection. Nothing goes out the door unless it is ready to lay.

Contact us immediately and we will make it right. If time allows before your event, we will ship or deliver a replacement at no charge. If the issue is discovered at setup and there is no time for a replacement, we will issue a full refund for that item. We take this seriously because our reputation depends on every piece being perfect when it reaches your table.

Normal use is expected and covered in the rental price. Food and drink stains, wax drips, minor scuffs -- that is all part of what happens at events and we handle it during our cleaning process. If a linen is damaged beyond repair (burns, tears, permanent chemical stains), we charge a replacement fee at our wholesale cost, not retail. We offer an optional damage waiver at checkout that covers accidental damage for a small percentage of your order total.

Every linen in our collection has an RFID tag sewn into the hem. When linens are scanned out for an order or scanned back in after return, the system automatically updates availability across the website. This is how we can show you real-time availability by date -- the system always knows exactly where every piece is and when it will be back in stock.

If you own your own linens -- whether you are a venue, restaurant, hotel, catering company, or another event rental business -- we will clean, press, and return them for you. This is a separate service from our linen rentals. You bring us your dirty linens (or we pick them up), and we run them through our full commercial laundry process. Same equipment, same quality, same care we give our own rental inventory.

On your first order, we sew or heat-seal a small RFID tag into each of your linens. This is a one-time setup and we cover the cost of tagging your first 500 items. From that point forward, every time your linens come through our facility, they are automatically scanned and counted. You get a receiving receipt showing exactly what we received, and a condition report after cleaning showing the status of every piece. No hand-counting, no disputes about what was delivered.

After every batch, you receive an automated PDF report showing: total items received and counted, pre-wash and post-wash photos of any stained or damaged pieces, stain removal results, condition grades (A through C) for every item, and replacement recommendations for aging inventory. This is included at no extra cost with every cleaning order.

Yes. For recurring clients on weekly or bi-weekly service, our driver picks up dirty linens and drops off the previous clean batch in the same trip. You also get guaranteed 48-hour turnaround on weekly service. For on-demand clients, you can drop off at our facility or schedule individual pickups.

Standard turnaround is 3 to 5 business days. Recurring weekly service clients get guaranteed 48-hour turnaround. Express same-day or next-day processing is available for an additional fee when you need it fast.

Cleaning is priced per piece based on the item type and size. Napkins are the least expensive, tablecloths scale by size, and specialty items like chair covers or draping are quoted individually. Recurring clients get volume pricing. Contact us for a quote based on your typical volume and we will put together a rate card.

Every item in the catalog shows its rental price upfront. Pricing is per piece per rental period. The rental period covers your event date plus a buffer for delivery and return. There are no hidden fees. The price you see in the catalog is the price you pay, plus shipping or delivery and Texas sales tax at checkout.

50% deposit when you place the order, remaining 50% due two weeks before the event. Linen cleaning clients are invoiced per batch or monthly for recurring service. All major credit cards accepted.

Yes. Texas requires 8.25% sales tax on rental charges. This is itemized separately on your invoice so you always know exactly what you are paying for.

Over 30 days before your event: full refund. 15 to 30 days: 50% refund. Under 15 days: deposit is forfeited. We understand plans change, and we will always work with you on rescheduling to a new date instead of canceling when possible.

Yes. You can add items, remove items, or swap selections up until one week before your event date. Changes are managed through your dashboard or by contacting us directly. We will adjust the invoice accordingly.

Not yet, but we are building that out. Event rentals including tables, chairs, china, glassware, flatware, chargers, and full tabletop styling will be launching later this year. If you want to be the first to know when we go live, create an account and you will be notified as soon as the event rental catalog is available.

That is the plan. Once event rentals launch, you will be able to build a complete tablescape in a single order -- linens, china, flatware, glassware, and more. One order, one delivery, one pickup. For now, you can start building your linen selections and we will be in touch when the full catalog goes live.

Our facility is in Kyle, Texas, just south of Austin. We operate out of a 9,000 square foot warehouse with commercial laundry equipment, a production floor, and dedicated inventory storage. Central Texas is home base, but we ship linens nationwide.

Three things. First, we show real-time availability and transparent pricing online. Most rental companies make you email or call for a quote and wait days for a response. We think that is a waste of your time. Second, we carry design-forward prints and specialty fabrics that you will not find at the big national rental houses or the local polyester-only shops. We sit right in the middle where the interesting product actually is. Third, we clean everything in-house with our own commercial equipment. We do not outsource laundering, which means we control the quality from start to finish.

Yes, by appointment. We welcome event planners, venue coordinators, and anyone who wants to see the fabrics in person, browse the full collection, and talk through their event needs. Reach out to schedule a visit and we will have the showroom ready for you.

Email us at [email protected] or reach out on Instagram @giltandlinen. We respond to every inquiry within 24 hours, usually much faster. If you prefer to talk, include your phone number in your email and we will call you.

We operate out of a 9,000 square foot warehouse in Kyle, Texas, purpose-built for linen processing. The facility includes a full commercial laundry line with industrial washers, gas dryers, and a 130-inch gas flatwork ironer for pressing tablecloths and napkins. We also have a dedicated sewing and production floor with industrial sewing stations, sergers, and cutting tables for manufacturing and repairing linens in-house. The layout follows a one-way flow from dirty intake to clean output so soiled linens never cross paths with finished product.

Yes. A significant portion of our collection is cut and sewn in-house from bolt fabric. This is how we offer prints, patterns, and specialty fabrics that other rental companies do not carry. We source fabric from textile suppliers, cut to size on our production floor, sew hems and finishes on industrial machines, sew in an RFID tag for tracking, then press and photograph the finished piece for the catalog. It also means we can produce custom sizes or rush additional inventory when demand spikes for a specific item.

When your linens arrive back at our facility -- whether dropped off by our driver or received via shipping -- they go through the full processing cycle. First, every piece is RFID scanned so the system knows exactly what came back and updates your order status. Then each linen is inspected for stains, damage, or wear. Stains get targeted pretreatment. Everything goes through our commercial washers at the appropriate temperature and chemistry for the fabric type, then into the dryers or onto the flatwork ironer for pressing. After pressing, each piece is inspected again. Anything that does not meet our standard gets re-cleaned or retired from the collection. Linens that pass inspection are folded, individually packaged, and returned to inventory storage. The whole cycle runs same-day or next-day so items are back in rental-ready condition as fast as possible.

Our laundry line includes commercial 80-pound washer-extractors, 75-pound gas dryers, and a gas-heated flatwork ironer over 130 inches wide. The ironer is the key piece -- it is what takes a tablecloth from tumble-dried to perfectly smooth and crisp in a single pass. We run fabric-specific wash programs with professional-grade detergents and chemistry calibrated to the textile. Delicate fabrics get different treatment than heavy cotton or velvet. The facility is designed to process up to 10,000 to 14,000 pounds of linens per week at full capacity.

Every linen in our collection has a UHF RFID laundry tag sewn into the hem. These tags are designed to survive hundreds of commercial wash and dry cycles and withstand the heat of the flatwork ironer. When linens are pulled for an order, the system scans them out and updates availability on the website in real time. When they come back from an event, they are scanned in and routed through the cleaning pipeline. The system always knows exactly where every piece is -- in stock, out for rental, in the wash, being pressed, or staged for the next order. That is how we can show you live availability by date without anyone having to check manually.

Our operation is built around the Saturday event cycle. Events happen Saturday, linens return Saturday night or Sunday morning, and our processing crew turns everything around same-day so inventory is back in rental-ready condition by Monday. During peak season (March through June and September through November in Texas), we run extended processing shifts and our in-house sewing production can manufacture additional inventory for high-demand items. The real-time availability system prevents overbooking automatically -- once a linen is committed to an event, it is blocked for that date across the entire website.

No. Everything is done in-house at our facility in Kyle. We wash, dry, press, inspect, repair, and package every linen ourselves. We also cut and sew new linens from bolt fabric on our own production floor. Keeping everything under one roof is how we maintain quality control and fast turnaround. Nothing leaves our sight until it is going out the door for your event.

Every linen is condition-graded after each cleaning cycle. Items that fall below our rental standard are retired from the active collection. Minor issues like a small stain that will not come out or slight fraying at the edge get the piece downgraded and eventually removed. We do not send out anything that is not in excellent condition. Retired linens are repurposed as cleaning rags in the facility or donated when possible.

Your account supports unlimited events. Each event is a separate workspace with its own date, venue, guest count, and linen selections. You can browse the catalog and add items to any active event. Switch between events with a click. Each event has its own order status, invoice, and delivery timeline. If you manage 20 events in a single season, you have 20 separate dashboards that do not overlap or interfere with each other.

Yes. You can add items to an event and save it as a draft without submitting. Use it as a working pull sheet while you finalize details with your client. Once everything is confirmed, submit the order and we take it from there. You can also share your event details by sending us a message through the dashboard if you need our input on fabric pairings, sizing, or color coordination.

Yes. Venues, caterers, and hospitality companies can set up accounts the same way planners do. If you are a venue that needs linens for in-house events or want to offer linen options to your clients, we can work with you on recurring orders, preferred vendor pricing, or a dedicated inventory hold for your most popular items. We also offer commercial linen cleaning for venues that own their own linens but need a reliable processing partner.

For local deliveries, yes. Let us know when venue access begins and we will coordinate a delivery window that works for your setup timeline. If you need linens delivered the day before the event, the morning of, or at a specific time, include that in your order notes and we will accommodate it. For shipped orders, we cannot control the exact delivery window but we ship early enough to account for transit variability.

Yes. If you are an event planner, venue, or company that books regularly, reach out to discuss preferred vendor terms. We offer volume pricing, priority booking during peak season, and dedicated account support for high-volume clients. The more you book with us, the better the rates get.

You can modify your order up until one week before the event date. Swap colors, change quantities, add items, or remove items through your dashboard. We adjust the invoice automatically. If you need to make changes inside the one-week window, contact us directly and we will do our best to accommodate depending on availability. We understand that client changes are a reality of event planning and we try to be as flexible as possible.

It depends on your table size and how much drop you want. The drop is how far the fabric hangs over the edge of the table. For a standard 60-inch round table, a 120-inch round tablecloth gives you a 30-inch drop (to the floor). A 108-inch cloth on the same table gives you a 24-inch drop (a few inches above the floor, which is the most common for events). For rectangular tables, measure the length and width and add twice the desired drop to each dimension. If math is not your thing, send us your table sizes and we will tell you exactly what to order.

Floor-length means the fabric reaches the floor on all sides, which is the standard for formal events, weddings, and galas. Lap-length drops about 8 to 12 inches over the edge, which is more casual and commonly used for buffets, cocktail hour stations, or outdoor events where you want guests to be able to cross their legs comfortably. Most of our rental orders are floor-length or just above, but we carry sizes that work for both styles.

Absolutely, and we encourage it. Layering a runner over a solid tablecloth or pairing a patterned overlay with a neutral base is one of the best ways to create depth and visual interest on a table. A common setup is a floor-length solid color tablecloth with a contrasting runner down the center, or a sheer organza overlay on top of a satin base. If you want help pairing fabrics and colors, let us know what vibe you are going for and we can make suggestions.

One napkin per guest for a seated dinner. If you are doing a cocktail reception with passed appetizers, plan for 1.5 to 2 napkins per guest since people tend to set them down and grab new ones. For events that have both a cocktail hour and a seated dinner, order one set for the dinner tables and a separate batch for cocktail service. Napkins are rented in sets of 10.

We are happy to help you pull together a look. If you share your color palette, venue photos, or mood board, we can recommend specific fabrics and patterns from our collection that will work for your event. We do this over email or through the messaging system in your dashboard. We are not a full-service design firm, but we know our fabrics inside and out and can point you in the right direction quickly.

Every linen is pressed on our commercial flatwork ironer and individually packaged before shipping or delivery. They arrive ready to lay on the table. For shipped orders, there may be minor fold lines from being packed in a box. If that happens, a quick pass with a handheld steamer will smooth them out in seconds. For local delivery, linens are delivered on hangers or in protective packaging that minimizes creasing.